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Subscriptions issue

Discussion in 'Troubleshooting' started by lukeando12, Aug 13, 2019.

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  1. lukeando12

    lukeando12 New Member

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    Second time this has occurred, the first resolved after a few days. After logging in my account is inactive, subscription requires ‘updating’. Have updated even though not required, payment already processed earlier this month and have been unable to use THC plus for almost 2 weeks now. Used the contact page late last week to be resolved and had no response. anyone know how to resolve.... please help
     
  2. sirujux

    sirujux Active Member

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    you have to email greg and he will fix it then if the old non working subscription is still around then delete it and it will work. I probably didn't make it that clear but the site should tell you where to go do that.
     
  3. bringer_

    bringer_ New Member

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    I've been experiencing the subscription issue since about 8/5 as well, and in spite of my having repeatedly emailed Greg, I still have this problem. Initially he responded telling me he would address the issue once he was back in town, but I've gotten no response since then. I've emailed now 3 or 4 times, and I'm starting to feel increasingly disappointed with the lack of correspondence. As a paid subscriber, I expect more from our favorite conspiracy podcast host.

    I also heard this issue was supposed to be fixed around yesterday ( 8/14 ) but I still have no access.

    Greg, tell us what's going on. We are an understanding bunch for the most part, but your silence is frustrating.
     
  4. enjoypolo

    enjoypolo Well-Known Member

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    Since August's usually a busy month, I would suggest giving it a few more days if Greg isn't responding.
    Hopefully all goes well, and those issues will be resolved soon.

    Cheers mate.

    Update:
    https://twitter.com/highersidechats/status/1162165330157821953?s=21

    It seems from Greg’s latest tweet that the new website is online, but still issues remaining with iTunes.
    Could explain some of the bugs y’all are having.
    Like I said, I think patience will be rewarded on this.
     
    #4 enjoypolo, Aug 15, 2019
    Last edited: Aug 16, 2019 at 3:46 AM
  5. ianvf787

    ianvf787 New Member

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    I’m having the same issue. Haven’t been able to listen to any shows in August. Reported the issue via email a few times but only getting radio silence. I’m pretty patient with this kind of stuff but with the issue going on this long without even a ”Sorry, we are working on it” response, is getting pretty frustrating. If it gets close to next month and another charge and no response, I think that’s gonna be a cancellation for me.
     
  6. bringer_

    bringer_ New Member

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    Greg just refunded me for the second subscription purchase that I made in effort to fix my subscription issue.

    I really appreciate it, and I'm glad that I have full access as a THC Plus member.

    Long Live The Higherside Chats!